Terms of Sale

 

ORDERS OR ESTIMATES

Any subjectmay request in writing to our Company for a quote, after taking cognizance of their personal and fiscal data. Our company carries out previously, with no commitment or obligation to purchase by the applicant, quotes relating to the supply of our fresh and stored products. In case of success and acceptance of the quotation by the Subject, our Company will proceed with an order confirmation and then with its issuance of sales invoice of the order.

 

METHOD OF PAYMENT

- PAYMENT ON DELIVERY

For cash paymentmeans payment only in cash or by certified check to the courier upon delivery of the goods.

NB : We do not accept payments by check or postal checks.


- PAYMENT BY BANK TRANSFER

Paying by bank transfer, the goods will be shipped only after verifying the payment on our bank account. If within 8/10 days from the order is not received the payment, the order will be canceled as a result.

 

SHIPPING COSTS

The cost of transport is calculated according to the total weight of all items ordered, and possibly the type of service to the courier (like modestly increased for special services such as delivery on Saturday, insured goods, cash or other). It is the responsibility of the Customer and will be charged on the invoice.

 

RISK

It's also possible to send goods insured up to a limit (determined according to the chosen courier) marking the shipment as insured goods. In the event that the goods were shipped in port, on the recommendation of the Customer, the risk is believed to be charged to the Customer.

 

SHIPPING

The goods travel at Customer's risk.

Our Company deliveries by courier throughout national and European from Monday to Friday (on special request also on Saturday, only in the areas served) generally within 24 hours of receiving confirmation of order or receipt of payment, directly to the specified by the Customer.

Shipments of our packaging products are made with accurate and appropriate anti-shock that preserves its integrity. The fresh product (fresh truffles) is subject to a natural decrease in percentage weight variable. The weight of the goods purchased means accurate at the time of packaging. The fresh truffle is shipped in styrofoam boxes for thermal foods that are equipped with ice cooling that preserves the freshness and texture.

 

DELIVERY

  • Shipment tracking: the Customer can track online in real time the status of the delivery on the network chosen courier delivery charge, by tracking number of the shipment reference (obtained by requesting it directly to our Company).
  • Delivery notice: if at the time of delivery of the goods the courier can not find anyone at the address of the customer, he is obliged to leave a note in passing, which is indicated on a phone number to call to ask for a second delivery attempt . The carrier may propose to the recipient, however, depending on the case, picking up the merchandise directly in the branch office closest reference with a valid ID must be shown on site. The recipient can accept if it is a convenient solution, the carrier is obliged to repeat the fact delivery up to a maximum of 2 attempts. The courier is required to personally deliver the package to the recipient.
  • Stock: after two delivery attempts in vacuum, the goods should be in stock. Just a delivery should be in stock, it will be our Company to contact the recipient. Our Company will unlock the stock and will ensure that the goods ordered by the Customer to be delivered as soon as possible according to new instructions and procedures that will define the same.

 

RIGHT OF WITHDRAWAL

According to the regulations the Customer has the right to cancel the purchase within 10 working days, giving notice to our Company, which also reserves the direct contact with the Customer to arrange for pickup.

 

BILLING

Our bill of sale is attached together with the shipment of goods ordered.

Please carefully check the accuracy of your data exposed in tax bill: they will be considered under the exact your
responsibility, unless otherwise timely notice.

In addition, any variation and / or future update of your data tax and / or business is to be communicated to us in
writing in order to properly update the same in our database.

The Customer assumes full responsibility in any case for the statements to Our Company.

 

DISCLOSURE PURSUANT TO PRIVACY POLICY

We hereby inform you that, pursuant to Legislative Decree 196/2003, your data will be included in our personal
database.

Will be used exclusively for administrative and business requirements of its accounting, taxation and law.